Refund Policy

This Refund Policy explains how refunds may apply when you purchase travel services through Trueticket Travel LLC. Air travel is governed by airline fare rules and supplier contracts. Please read this policy together with our Terms & Conditions and Disclaimer.

Airline and supplier rules control

All refunds, credits, or exchanges are subject to the rules of the issuing airline and any other supplier involved in your booking (for example, tour operators or consolidators). Trueticket Travel cannot override carrier fare rules, contract conditions, or policies established by third parties.

Service and booking fees

Service fees, booking fees, consultation fees, or administrative charges assessed by Trueticket Travel may be non-refundable once services have been rendered or work has been performed on your behalf, unless otherwise required by law or expressly stated in writing at the time of purchase.

No refund for completed travel or flown segments

No refund shall be issued for completed travel or flown flight segments. Once travel has commenced or any flight segment has been used or flown, that portion of the itinerary is considered consumed and is non-refundable.

Partially used tickets

Once travel has commenced or a flight segment has been used or flown, the used portion is non-refundable. Refund eligibility for any remaining unused portion of a ticket depends on the fare rules attached to your ticket, which may classify the booking as non-refundable or may allow residual value only as a future travel credit subject to airline terms and penalties.

Unused bookings

Refund eligibility for unused bookings depends on airline fare rules, ticket type, and timing of the cancellation request. Some fares are fully non-refundable; others permit refunds minus penalties; others allow only future travel credit. We will communicate the options available based on carrier rules at the time of your request.

Processing times

When a refund is approved by the airline or supplier, processing times vary. Credits or refunds may take from several business days to multiple billing cycles to appear on your statement, depending on the carrier’s internal timelines, payment method, and banking processes. Trueticket Travel does not control airline accounting schedules.

Promotional and discounted fares

Special promotional, sale, or deeply discounted fares may be fully non-refundable and may not allow changes without forfeiture of the entire ticket value. Fare conditions are disclosed during the booking process when provided by the airline; travelers should retain confirmation records for reference.

Chargebacks and disputes

If you initiate a payment dispute or chargeback, we may be required to provide booking documentation to the payment processor. Chargebacks do not automatically establish entitlement to a refund under airline rules; we encourage you to contact us first so we can assist with a good-faith resolution path.

How to request assistance

For refund or credit questions, call +1 949 405 0898 or email services@truetickettravel.com with your booking reference and passenger names as they appear on the ticket. We will advise what the airline’s rules permit and any applicable timelines or penalties.

Contact

Trueticket Travel LLC
Phone: +1 949 405 0898
25422 Trabuco Rd, STE 105234
Lake Forest, CA 92630
United States